Booking Conditions
Reservations made are subject to availability and confirmation of payment.
To confirm the reservation, the guest must make the respective payment, in accordance with the
provisions for each accommodation.
The values of the reservation rates, deposit, cleaning fee or others, are those announced at
each moment at the page of each accommodation.
In all accommodations, a damage deposit is required to cover any damages caused to the
property and/or condominium. The retention of the deposit amount will be made at check-in,
when it is in person, or within 48 hours before the start of the reservation, via online, when an
express check-in is carried out. No amount will be charged to guests, consisting of a retention
that will not allow them to access these funds until the retention is canceled.
If there is no damage to the property during the stay, the deposit will be canceled after check-out
using the same credit card, which will take place up to 7 days after check-out.
If the property is not in the same condition, the amount of the deposit will be retained until
payment of the damaged elements.
The reservation will be subject to cancellation if it is not possible to make an authorization
withholding the amount of the deposit, so it is important that the guest makes sure that his credit
card is valid and has sufficient funds. If it is not possible to retain the deposit, you will be notified
by email or SMS and will have 12 hours to try to use another payment method.
All prices include VAT at the legal rate in force.
Payment options
Payment for reservations can be made by American Express, Visa or MasterCard credit card.
Guests are also subject to the special rules available in each accommodation.
Pre-check-in
Upon completion of the reservation, the reservation holder will receive an email and/or a SMS
from Casa da Amendoeira Covelinhas with reservation's confirmation and with important
explanations about the accommodation and information about additional services (such as
transfer service or extra cleaning service).Guests will be asked to complete an Accommodation Bulletin which is of the utmost importance
for the preparation of the stay.
The Accommodation Bulletin will request namely the time of arrival, the total number of people
staying - so that we can provide the right amount of bed linen and bath towels as well as
mandatory information regarding foreign and border services.
Guests must indicate the exact number of people in the Accommodation Bulletin. The number of
guests specified in the reservation cannot exceed the number of guests present at the
accommodation. If the number of guests exceeds the limit, Casa da Amendoeira Covelinhas
reserves the right to require guests to leave the accommodation without any compensation or
refund of fees paid.
Casa da Amendoeira Covelinhas cannot assume any responsibility for the incorrect or non-filling
of the Accommodation Bulletin.
Any attempt to alter and/or violate the original information will invalidate the Accommodation
Bulletin and will be subject to cancellation of the reservation.
Cancellation policy
After confirming the reservation, the following fees will apply in case of cancellation:
a) The guest will pay 50% of the total amount of the reservation, in case of cancellation up to 30
days before check-in.
b) The guest will pay 100% of the total amount of the reservation, in case of cancellation less
than 30 days before the check-in date.
If an overbooking situation occurs (that is, simultaneous reservations in the same
accommodation) in the accommodation reserved by the guest, the guest expressly
acknowledges and accepts that Casa da Amendoeira Covelinhas reallocates the reservation in
a accommodation of the same category (in any case, ensuring that the quality of the
Accommodation provided is not inferior to the accommodation booked by the Customer), without
additional costs for the Guest, and without, for that reason, being entitled to any compensation
from Casa da Amendoeira Covelinhas.
Stay conditions
The reservation holder must be at least 18 years old and must stay in the accommodation
booked for the entire stay. Guests under 18 can only be accommodated if accompanied by an
adult who is the holder of the reservation.
The reservation holder must provide a valid address, a telephone contact and an email address.No pets (of any race, size, or age) are allowed in Casa da Amendoeira Covelinhas
accommodation. Casa da Amendoeira Covelinhas reserves the right to require guests to leave
the accommodation without any compensation or refund of fees paid if an animal is found inside.
Smoking is not permitted inside the accommodation.
Under the terms of article 45 no. 1 (a) of the Convention for the Application of the Schengen
Agreement, the accommodation of foreign citizens must be communicated to the foreign and
border services, thereby understanding all those who are not Portuguese nationals.
For the purposes of the preceding paragraph, all guests with foreign nationality must provide all
information regarding their identification, up to the maximum period of the check-in date, through
the Accommodation Bulletin.
Guests must notify Casa da Amendoeira Covelinhas of any damage to the accommodation,
contents, equipment, or accessories that occurs during their stay, even if the guest considers the
damage to be regular wear and tear and not their fault. If the guest does not notify Casa da
Amendoeira Covelinhas of such damages, can be held responsible for them.
Additional services
Casa da Amendoeira Covelinhas offers several additional services to guests, such as private
transfers, cleaning and laundry services, cribs, tickets to various tourist attractions.
All additional services are carried out on request and are subject to availability confirmation.
Casa da Amendoeira Covelinhas is not responsible for any services provided by external
suppliers.
Check-in and Check-out
Upon check-in, identification documents of the person responsible for the reservation, as well as
all foreign guests, will be requested for the purpose of confirming the information provided.
Unless otherwise agreed, the accommodation will be occupied on the check-in date between
16:00 and 20:00.
In case of late check-in - from 20:00 - check-in express service may be provided, and the guest
must confirm this possibility in advance with Casa da Amendoeira Covelinhas. The express
check-in service depends on the prior full Accommodation Bulletin fill by the guests.
For late check-ins, and when it's not possible to provide express check-in service, a fixed fee of
€30 will be charged, which must be paid upon check-in.Check-out is until 11:00 am and all guests must leave the accommodation by the scheduled
time. Guests are kindly requested to inform the desired check-out time so that a Casa da
Amendoeira Covelinhas team member can be present.
If a Casa da Amendoeira Covelinhas member is not able to show up at checkout time, the guest
can leave the keys at the main table inside the accommodation and close the door. The guest
should NOT leave the keys in the door lock.
If the guest refuses to leave, Casa da Amendoeira Covelinhas reserves the right to enter the
accommodation, remove their belongings, change the locks, and also take other measures that
may be necessary. (The guest will be responsible for the costs of any such action).
Any changes to the dates and times of departure and entry must be confirmed by Casa da
Amendoeira Covelinhas. If there are delays, without notice and without confirmation from Casa
da Amendoeira Covelinhas will be charged the amount of the security deposit a fee
corresponding to the one-night rate.
At check-in Casa da Amendoeira Covelinhas provides only ONE set of keys, and guests should
be careful not to lose or leave it inside the apartment. Guests must return all keys upon check-
out.
Additional fees will be charged for lost keys or lockouts. Fees are charged as follows:
Lost Keys (price per key) - 30 euros
Emergency visit (between 9:00 and 18:00) - 10 euros
Emergency visit (between 18h00 and 9h00) – 25 euros
If it is necessary to hire a locksmith service, the guest will be responsible for the total amount
charged by the service provider. The service provider fee is based on complexity, materials, time
spent, and other variables.
Casa da Amendoeira Covelinhas is not responsible for any item left inside the apartment after
the guest's departure. Any belongings found in the apartment can be returned on request. The
guest is fully responsible for all expenses related to the process of returning their belongings.
Cleaning, sheets and towels
Accommodation will be cleaned before guests arrive. Casa da Amendoeira Covelinhas basic
service includes a set of towels, bed linen and some toiletries for each booking.
Additional cleaning services and products, including linen and towel change, are available for an
additional fee.Guests must keep the accommodation as organized and clean as possible, delivering it at
check-out in the best cleaning conditions so that Casa da Amendoeira Covelinhas can receive
the next guest.
Guests should not leave the trash inside the accommodation, next to the door of the same or
outside the door of the building (when applicable) and should use the trash cans on the street
intended for this purpose.
Equipment, furniture and accommodation items
If a device does not work, or if guests are unsure how to use any equipment in the
accommodation, the guest should contact the host in charge of Casa da Amendoeira
Covelinhas.
Changes to the accommodation or its contents are not permitted.
All items found in the accommodation belong to the owner and should not be moved or removed
from the property during the stay.
Maintenance and special requests
Any and all problems within the accommodation (e.g., electrical problems, equipment
malfunction, water leaks) should be immediately reported to Casa da Amendoeira Covelinhas by
email or telephone. Depending on the problem, the resolution can take up to 72 hours or more if
it depends on third-party services.
While respecting guest privacy, Casa da Amendoeira Covelinhas reserves the right to access
accommodation at any time, if necessary, for inspections, reparations, and emergencies.
Extra beds and baby cots can be requested in advance but are limited to availability at the
moment.
Noise, Illegal Activity, Security
According to the law, the night rest period is between 10 pm and 8 am, so guests must remain
silent.
Guests should not disturb the neighbors, namely when opening or closing the door of the
accommodation or the door of the building where it is integrated (when applicable).
Reservations for illegal or immoral activities are not accepted.
The guest whose name is in the booking confirmation email will be responsible for the behavior
of the entire group and agree so agrees to avoid all illegal activity.Guests are not authorized to invade the owner's privacy or publish something that may allow
third parties to identify the property's address or the identity of the owner (even if such
information is already in the public domain).
Guests are solely responsible for their own safety during their stay with Casa da Amendoeira
Covelinhas. Guests should listen to any instruction or explanation provided by Casa da
Amendoeira Covelinhas upon check-in.
If a guest becomes aware of something during their stay that they believe is a health and safety
risk, they should immediately inform Casa da Amendoeira Covelinhas. When leaving the
accommodation, guests must make sure that they leave the gas appliances turned off, the
windows closed, the air conditioning, the central heating, and the lights off.
Responsibility
Casa da Amendoeira Covelinhas service is legally limited to their accommodation and
relationship with guests during the stay. Casa da Amendoeira Covelinhas will not be liable for
any occurrences outside the boundaries of the accommodation, such as cleaning and
maintenance of the building, exterior noise, construction, neighbors, or any other matter not
directly related to the accommodation itself.
Photos and descriptions of the accommodations are produced by Casa da Amendoeira
Covelinhas. Minor changes in accommodation can occur in relation to the photos on the site,
without compromising their general condition or amenities.
Casa da Amendoeira Covelinhas will not compensate guests, refund fees, or transfer guests to
other accommodation based on their appearance or surroundings. It is the responsibility of the
guests to ensure, before booking, that the area or neighborhood they choose to stay in is to their
liking.
Casa da Amendoeira Covelinhas is not responsible for any damages caused, directly or
indirectly, that may occur during guests stay in the accommodation, such as personal injury,
robbery, theft or criminal behavior, losses due to fire or misconduct, etc. The same applies in
relation to any deficiencies in the supply of gas, electricity, water, telephone, or internet.
All robberies, thefts or any criminal behavior must be reported by guests immediately to Casa da
Amendoeira Covelinhas, as well as to the competent police or judicial authorities.
Casa da Amendoeira Covelinhas is not responsible for potential delays, accidents, losses or
changes in schedules or rates that are related to the services of our suppliers. Casa da
Amendoeira Covelinhas is not responsible for errors and/or omissions, false statements by third
parties, disputes between a guest and a third party, or for the content of external links other than
the one in which the booking was made.In the event that guests do not comply with these terms and conditions, or in the event of
misconduct on the part of guests, Casa da Amendoeira Covelinhas reserves the right to require
them to leave the accommodation without any compensation or reimbursement of the fees paid.
Legislation and fortuitous events
This agreement is concluded between guests and Casa da Amendoeira Covelinhas, which is
duly authorized to arrange the rental of the accommodation. This agreement gives guests
permission to occupy the accommodation during the period and in the agreed terms.
Guests are not tenants of the accommodation and do not hold sole ownership of the
accommodation. In the rare event that a reserved accommodation becomes unavailable due to
damage caused by any circumstances not attributable to Casa da Amendoeira Covelinhas, such
as water or gas leaks, Casa da Amendoeira Covelinhas will not be liable for the inconvenience
caused, however, it will take all necessary steps to move the guest to accommodation with
similar characteristics.
If guests do not accept the change, the total amount (excluding costs related to the days on
which the apartment was used by the guest, if applicable) will be refunded, but neither the
owner nor Casa da Amendoeira Covelinhas will be liable to guests for any additional amount in
connection with the cancellation of the reservation. Casa da Amendoeira Covelinhas will not be
responsible for the possible theft of objects left in the accommodation.
Amendments and Applicable Law
Casa da Amendoeira Covelinhas reserves the right to update its terms and conditions at any
time as necessary. It is responsibility of the parties that use Casa da Amendoeira Covelinhas
service to review these terms and conditions in the event of a change before making a
reservation.
By agreeing to use the Casa da Amendoeira Covelinhas service it is understood that the guest
accepts any changes and that all parties will comply with those changes. These terms and
conditions do not affect guests' rights.
These terms and conditions are subject to Portuguese law. The Portuguese Courts have
exclusive jurisdiction in case of legal action relating to any accommodation reservation with
Casa da Amendoeira Covelinhas.